Refund Policy

Last Updated: May 28, 2025

At AI & Geodata Technology in the Czech Republic, we strive to ensure your satisfaction with all our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for different types of purchases made through our website https://ai-geodata-c.com.

Please read this policy carefully to understand your rights and obligations when requesting a refund. By making a purchase through our website, you agree to the terms of this Refund Policy.

1. Digital Products and Services

1.1 Premium Content Subscriptions

For monthly subscription plans to our premium content:

• 14-Day Money-Back Guarantee: If you are not satisfied with your subscription within the first 14 days after purchase, you can request a full refund.
• Cancellation: You may cancel your subscription at any time. Cancellations will take effect at the end of your current billing period. No partial refunds will be issued for the unused portion of your current billing period after the first 14 days.
• Annual Subscriptions: For annual subscription plans, a prorated refund may be issued if requested within 30 days of purchase. After 30 days, refunds for annual subscriptions are provided at our discretion.

1.2 Dataset Purchases and Reports

For one-time purchases of datasets, reports, or research papers:

• Pre-Download: Full refunds are available before downloading or accessing the purchased materials.
• Post-Download: Due to the nature of digital products, refunds are generally not available after the materials have been downloaded or accessed. However, if you discover significant errors or issues with the content, you may contact our support team within 7 days of purchase for review.

1.3 Online Courses and Workshops

For our educational offerings:

• Before Start Date: Full refund available up to 7 days before the course or workshop start date.
• After Course Begins: If you are dissatisfied with a course or workshop after it has begun, you may request a refund within the first 30% of the course duration. For example, if a course is 10 weeks long, a refund request must be submitted within the first 3 weeks.
• Self-Paced Courses: For self-paced courses, refunds are available within 14 days of purchase if you have completed less than 25% of the course material.

2. Consulting Services

2.1 Scheduled Consultations

For booked consultation sessions with our experts:

• Cancellation with Notice: Full refund available if cancelled at least 48 hours before the scheduled session.
• Late Cancellation: 50% refund if cancelled between 24-48 hours before the scheduled session.
• Last-Minute Cancellation: No refund for cancellations less than 24 hours before the scheduled session.
• Rescheduling: Rescheduling a session is free of charge if done at least 24 hours in advance. Late rescheduling (less than 24 hours) may incur a 25% fee.

2.2 Project-Based Services

For custom project work and implementations:

• Deposit Refunds: Initial deposits (typically 25-50% of the project total) are non-refundable once project work has begun.
• Project Cancellation: If you cancel a project after work has commenced but before completion, you will be billed for the percentage of work completed plus any non-recoverable expenses incurred on your behalf.
• Satisfaction Guarantee: If the deliverables do not meet the specifications outlined in the project agreement, we will make reasonable revisions at no additional cost or provide a partial refund proportional to the extent of the discrepancy.

3. Event Registrations

For registrations to webinars, conferences, and other events:

Timeframe	Refund Percentage	Transfer Option
30+ days before event	100% refund	Free transfer to another person
15-29 days before event	75% refund	Free transfer to another person
7-14 days before event	50% refund	Transfer to another person with 25€ fee
Less than 7 days before event	No refund	Transfer to another person with 50€ fee

Virtual Events: For virtual events, a recording is typically provided to all registered participants. Therefore, if you miss a virtual event, you will still receive access to the recording, and no refund will be provided.

4. Physical Products

For any physical products or merchandise:

• Return Period: Items may be returned within 14 days of delivery.
• Condition: Products must be in their original condition, unused, and with all packaging intact.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item shipped, defective product, etc.).
• Processing Time: Refunds will be processed within 14 days of receiving the returned item.

5. Refund Process

5.1 How to Request a Refund

To request a refund, please:

1. Email us at [email protected] with the subject line "Refund Request"
2. Include your order number or transaction ID
3. Provide the date of purchase
4. Explain the reason for your refund request
5. Include any relevant supporting documentation (screenshots, error messages, etc.)

5.2 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-10 business days for the refund to appear on your statement.
• PayPal: 1-3 business days.
• Bank Transfers: 3-7 business days.
• Store Credit: Immediate credit to your account.

6. Exceptions and Special Circumstances

6.1 Technical Issues

If you experience technical difficulties that prevent you from accessing or using our products or services, please contact our support team at [email protected] before requesting a refund. We will make reasonable efforts to resolve the issue promptly.

6.2 Force Majeure

In the event of cancellations due to circumstances beyond our control (natural disasters, public emergencies, etc.), we may offer the following options instead of a refund:

• Rescheduling to a future date
• Credit toward other products or services
• Access to alternative content or services of equivalent value

6.3 Promotional or Discounted Purchases

Products or services purchased at promotional rates or with special discounts may be subject to modified refund terms, which will be clearly communicated at the time of purchase.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

8. Contact Information

If you have any questions about this Refund Policy, please contact us at:

AI & Geodata Technology in the Czech Republic
Petřínské sady 36890
Havlíčkův Brod, Czech Republic
Email: [email protected]
Phone: +67574144834